MAINTENANCE FAQ'S Occasionally maintenance issue in your rental home can be remedied with simple solutions. Occasionally, maintenance issues are the responsibility of the Tenant. Before submitting a maintenance request via your online portal, please check this below for troubleshooting tips to determine if you can resolve the issue without the need to call a professional. Heating & A/C Heat or A/C Not Working: Please check the HVAC circuit breaker. If the breaker is tripped to the OFF position, please flip the breaker to the ON position. If the breaker is still in the ON position, please turn the breaker to the OFF position and then back to the ON position. Please give the unit several minutes to determine if the Heat or A/C will become operational. Please check your HVAC filter to determine if it is dirty. If the filter is dirty, please replace with a new & clean filter. If the unit has ice on the outside unit or on the heat exchanger / furnace (located in the attic, basement, crawl space or furnace closet), please turn the thermostat to the OFF position and turn the fan to the ON position as this will assist in defrosting the unit. Please check to make sure the heat exchanger / furnace switch is in the ON position. Most heat exchanger / furnace will have a switch near the unit that usually mimics a light switch. Occasionally this will be turned of inadvertently by a tenant who mistakes it for a light. Turning this switch off, eliminates power from going to the unit and therefore, renders the unit powerless and inoperable. Please check the batteries in the thermostat and change if needed. Electrical Electrical Outlets Not Working in Kitchen, Bath, Garage or Exterior: Please check & reset GFCI button on the outlets. If the non-functioning outlet does not have a reset button then the outlet that services that outlet may be found on another outlet in the kitchen, bathroom, garage or exterior. Simply push the reset button on the GFCI outlet and this will possibly revive power to the outlet. Sometimes there is more than one GFCI, so check around the house, be aware of all locations before a problem occurs. Circuit Breakers Keep Tripping: Too many appliances being used at the same time can overload a circuit and cause the breaker to trip. Check to see how many appliances you have that are being used at the same time and remove appliances or do not use at the same time. Smoke Detector Not Working: Please replace the batteries. We recommend that you change your batteries once or twice per calendar year. An easy way to remember is to change the batteries when you change your clocks for daylight savings time. If you replace the batteries and the smoke detector does not operate when testing or you hear a beeping/chirping sound, please submit maintenance request so the smoke detector can be replaced. For your safety, ALWAYS have a functioning smoke detector. Garbage Disposal Not Working: Please look on the bottom of the disposal for a reset button, push the button and try the switch again. If the disposal is making a humming noise and does not work after a reset, please submit maintenance request. Please note that a garbage disposal will not dispose of everything. Do not put bones, coffee grounds, oil/grease, pasta, nuts, fruit pits, onion peels, potato peels, egg shells, and other misc items into the garbage disposal as these items can damage the unit. If you are unsure of what to put into the garage disposal, please look it up online. Placement of foreign objects or items that are not supposed to be inside the unit may result in a charge to the Tenant. Also, NEVER place your hand or fingers inside the garbage disposal. Please be sure to run cold water into the disposal while it is in operation. Plumbing Toilet Not Flushing Properly: If you are experiencing this in one bathroom, try plunging the toilet. If this is occurring in all toilets or if this is occurring on the toilet on the lowest floor of the home and you are living in a home with a septic tank, please submit maintenance request. Do NOT use any water until a vendor has been out to the home to diagnose the issue. Sinks Draining Slowly: Occasionally hair and gunk will gather in the plumbing drain lines and cause slow draining issues. Please look online for ways to unclog or purchase an unclogging agent/chemical from your local hardware store. If this does not rectify the issue, please submit maintenance request. Toilets Gurgling / Overflowing, Tubs Backing Up with Sewage: Please submit maintenance request. Do NOT use any water until a vendor has been out to the home to diagnose the issue. Fireplace Smoke Entering the Home When Burning A Fire: You must open the flue/vent before starting fire. If smoke comes out of fireplace into the home, put the fire out immediately. Only use hard woods such as oak & walnut. Soft wood from trees like cypress, pines, or firs burns very rapidly, creates a great deal of smoke, rapidly coats your chimney with soot and cause a coating in the flue which can cause fires. When removing coals from fireplace, coals should be cold. NEVER dump hot or warm coals outside or in container that is not fire/heat resistant. Gutters Gutters Full or Damaged Please immediately submit a maintenance request for full, sagging or damaged gutters. Failure to report gutter issues can lead to additional soffit, siding & foundation damage. Pests Ants, Spiders, Roaches, Bedbugs Per your lease agreement (leases drafted by Summit Management Group, pre-existing leases may not apply), the tenant is responsible for the management of ants, spiders, roaches and any other insects. Tenant shall also be responsible for the immediate treatment of any bed bugs in the Premises by a licensed Georgia pest control operator and the immediate and permanent removal from the Premises of any mattresses, bedding, clothing and other similar items that may contain bed bugs or bed bug larvae. Termites & Rodents Please immediately submit a maintenance request for any termite and/or rodent activity. Possible signs of termites may include a winged termites swarming/flying around around windows or doorways, tiny holes in sheetrock walls, mud tunnels visible on the interior of the home, basement walls or on the exterior foundation of the home. How To Submit a Maintenance Request Please note that if you have an medical emergency or if you are in any type of danger, please immediately call 911. If you are experiencing a maintenance issue that needs an immediate response, please contact us directly at 678-466-7000. All non-emergency maintenance requests are best submitted through your tenant portal . Once received, your request will be sent to our maintenance department and you will be contacted to set up an appointment. You should expect to hear from our vendor within 48 hours depending on the scope of the repair. ***It is a requirement for a tenant to report all maintenance issues. Failure to report maintenance issues can result in the tenant being responsible for damages*** Tenant Charges What Maintenance Charges Can The Tenant Be Responsible For? Failure to report maintenance issues that result in further damage and/or repairs. Failure to meet with a vendor during the scheduled appointment time. Service calls for tripped breakers, dirty HVAC filters, thermostat batteries, smoke detector batteries, repairs that do not require service, etc. Plumbing line stoppage caused by placement of debris in line (grease, toys, sanitary napkins, tampons, excessive toilet paper, etc.) Damage caused by a break in unless documented and a police report has been provided. **This list is is not complete and referenced only as an example. Tenants will also be charged for any damage to property cause by tenant and/or guests or pets***

Please be advised that leases drafted by Summit Management Group illustrate that rent is due on the 1st of each month. Rent is considered late after 5:00 pm on the 3rd of the month and subject to a late fee as illustrated in your lease agreement. Please be advised that mailing your rental payment on the 3rd day of the month does not exclude you from a late fee. If your lease was drafted prior to Summit Management Group handling management then payment and late fee terms may differ from our standard policy. Please review your current lease agreement as those terms will be honored.

FAQs Archive - Page 3 of 4 - Summit Management Group

Q: What are your fees for your services that you provide?

For a full list of services that Summit Management Group provides, please visit our Management Services and or our Lease Only / Landlord Services pages. If you need additional information or have an additional request for service, please contact one of our associates at 678-466-7000.